Call Care is a UK based professional call centre operation that is an expert in outsourced call handling services. Our staff, based in our UK call centre, are on hand to answer our clients’ calls, 24 hours a day.
We can provide a back-up call handling overflow service during the day and take over the entire call handling operation out of hours. Our service is designed to handle our clients’ calls exactly as if our teams were based at their offices and call centres.
Our technology allows us to have all the information immediately available to handle the inbound calls as per our clients’ specifications as soon as the call rings in to our call centre. Through a bespoke set of questions and instructions, we are able to ascertain the caller’s needs and nature of the call and handle this in line with an individual client’s requirements.
Calls can either be seamlessly transferred straight through to the relevant individual/department/engineer and reported either through our own system to the client or on the client’s own existing web-based system.
Call Care has a proven track record in delivering a whole range of call handling and outsourced call centre services for various private and public sector markets. We provide bespoke corporate call handling & call centre packages mentioned above.
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