Our Operations Centre

The Call Care Operations Centre is open 24hrs a day and is entirely run by our own staff; none of our call handling is outsourced. We maintain our own buildings, with a back up facility in a separate building close by for security and disaster recovery purposes. To ensure we cover your calls 24 hours a day, the call centre operates a complex shift system and our operations policy is to provide more staff than are required at any one time, allowing us to manage any unexpected increases in call volume.

Our People

We are aware that our people are the key to our success and our quality. It is important that the callers feel comfortable with whom they are talking to. In this respect Call Care provides local accents and British-based staff who are experienced, trusted, friendly and entirely dedicated to you - making a real difference to the lasting impression of your company on your callers. Our staff know your company and care about your callers.