Our Emergency Helpdesk Service provides emergency cover for a range of companies where there is a need to provide an Emergency Helpline to their customers whether they be retail customers, trade customers or public sector clients. Our staff are fully trained to provide a sympathetic and helpful response in any emergency.

You can trust us to handle anything from simple support calls, through to urgent emergency calls.

How does it work?
You will be given a unique number when you join Call Care. Calls made to your telephone number will be diverted automatically (via your telephone line provider or your telephone system) to our communication system 24 hours a day.

We screen the calls diverted to our communication system and when your protocol requires we contact the ‘on duty’ personnel designated to handle the particular situation that has arisen. Your personnel will not be disturbed by non-urgent enquiries. Full reporting procedures will allow you to ensure that your own ‘procedures’ are working properly.

You can manage your rotas online 24 hours a day; ensuring continuity of service should a member of staff become unavailable at no notice. You will be in full control with our transparent reporting and real-time alerts.

Call us today on 08444 770 770 and talk to one of our emergency call handling specialists, who will advise you of the best option for your organisations needs.

It is a duty of your organisation to protect your work force, especially when they are out in the field mostly on their own. Our lone worker protection, monitoring, answering and messaging services provide piece of mind for all workers employed "out in the field" and ensure that, in any troubled circumstance, help can be sought immediately.

A wide range of service sectors can benefit from our services. Estate agents, refrigerator and air conditioning engineers, maintenance workers and park ranger/forestry/conservationist workers are just a few of them.

How does it work?
When a company employs the services of the Call Care Lone Worker Protection Service, the employee calls our operators with contact details, location, estimated time of arrival and car registration. If an employee fails to log off duty - the client is alerted immediately.

The lone worker answering and messaging services are also available for e-mail, pager and fax services, effectively covering all your office hours’ business to customer communication devices.

Please call us on 08444 770 770 to discuss your requirements in more detail and perhaps arrange an appointment.