Message Taking Telephone Answering Service
There are times that your organisation will need an extra pair of hands: when your office is unattended, when you need to have a staff meeting undisturbed, when your lines are overloaded with calls in response to an advertising campaign, when there are not enough staff to handle calls or outside your normal business hours. This is where Call Care can come in to the picture extending your workforce giving your customers a seamless and most importantly a pleasant, professional service.
Call Overflow Service
We provide a call overflow service to a wide range of businesses, charities and public sector organisations. Our call operators are available 24 hours a day and seven days a week to ensure that your calls are always answered.
Switchboard Service
We are experienced in providing remote switchboard services that can manage all your calls, patching them through to the right person in your organisation day or night. The service is tailored to your needs and is seamless, meaning that your callers are unaware that an outsourced operation is answering your calls.
How does it work?
You will be given a unique number when you join Call Care. Calls made to your telephone number will be diverted automatically (via your telephone line provider or your telephone system) to our communication system which routes the calls to an operator specially trained according to your guidance.
The operator acts as one of your receptionists and greets your customer in your organisation’s name and assists them using the instructions presented on the computer screen. If the caller asks for a member of your team the operator takes the message following the instructions provided by you.
Your staff members can pick up the messages online or dialling the messaging service number provided to each of them.
What are your options?
Whichever method of diverting calls that you choose there are four carefully designed packages:
1. Divert All Calls
2. Divert Engaged Calls
3. Divert Unanswered Calls
4. Time Dependent Divert
Please call us on 08444 770 770 to discuss your requirements in more detail and perhaps arrange an appointment |
